On your email confirmation for your order, there will be a 6-digit order number that you can use for any questions that you have with the wholesale team or customer service.

We will honor replacements of damaged, defective, or incorrect products under our standard 1 year warranty for both base frames and top frames. A replacement product will be sent from the wholesale Shopify account to the end customer. If product is not available account can choose from a comparable alternative from the available assortment.

If your package was lost, stolen, or damaged, just click the "Was Not Received" button in your delivery email. Please wait at least two business days after the package was marked as delivered before reporting it. Didn’t receive a delivery email? Reach out to us at hello@paireyewear.com.

With Shipping Protection, you can shop worry-free knowing your order is fully covered!

Want to carry Pair product? Simply apply for a wholesale accounthere! Our Wholesale Team will reach out to you within 2-3 business days. We can’t wait to connect!